How to contact us about privacy
Your privacy is very important to us. For that reason, please read the following details carefully and get in contact with us if you have any questions. You can contact The Haus Group on:
Phone: +61 8 8388 1000
Post: 25 Main Street, Hahndorf SA 5245.
Collection and Purpose
We may collect personal information from you in the course of your use of our website, facilities and services. This may include but is not limited to your name, contact details, identification information, history records of your communication and interaction with us, details or history of preference, interests and behaviour in relation to certain facilities and services provided by the The Haus Group, payment and credit card information, such as bank accounts, name of cardholder, credit card number, credit card billing address and expiry date, loyalty program member information, online account details, profile or password details, information from our security systems such as from our closed-circuit television system, card key, internet login and firewalls information relating to your use and interaction with our website and mobile apps.
In addition, we may also collect:
- non-personally identifiable information such as your computer’s IP address, browser type, webpage you were visiting before you came to our website, the pages within the website which you visit, the time spent on those pages, items, and information searched on our website, access times, dates and other statistics; and
- cookies from your computer or device, which enables us to tell when you use the website and also to help customise your website experience and special offers. However, you can modify the settings on your computer or device to prevent cookie use.
We use your personal information for the following purposes:
- to enable you to use our website;
- to provide you with the best possible service and experience;
- to provide certain facilities and services to you or to improve or develop our facilities and services;
- for relationship management purposes and to respond to your queries;
- to perform research and analysis;
- to carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way we provide facilities and services to you;
- for audit, regulatory and compliance purposes;
- for accounting and administrative purposes (including to process transactions, provide accounting services, facilitate our internal business operations and comply with our legal or regulatory obligations). This may involve the disclosure of your information to third party platforms or service providers;
- for other purposes such as including you on a mailing list, direct marketing, fundraising or research but only if you provide us with your consent to do so and your consent may be withdrawn at any time either by request in writing or by “opting out” or “unsubscribing”. If you request not to receive direct marketing communications from us we will comply with all such requests as soon as reasonably possible.
In limited circumstances, we may receive personal information about you from third parties who contact us or supply us with personal information belonging to you. This is referred to as ‘unsolicited personal information’. In these circumstances, we will handle any unsolicited personal information in accordance with the Privacy Act 1988.
Anonymity and Pseudonymity
Where it is lawful and practical for you to do so, you have the right to remain anonymous or use a pseudonym when dealing with us. For example, you may make a general inquiry about the services that The Haus Group provides to its members or the public without providing us with your personal information.
Information Collected and Held
The type of personal information we may collect and hold is only what is reasonably necessary for The Haus Group’s business activities.
We may hold and store your personal information in hard copy or electronic form in our computer systems that we own and operate ourselves, or that are owned and operated by our service providers (this may include service providers situated outside Australia – see Cross Border Disclosures).
Cross Border Disclosures
Any personal information collected and held by us may be disclosed to, and held at, a destination outside Australia including where we utilise third party service providers to assist us with providing our goods and services to you. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, contractors, advisors, partners or related companies.
We may use service providers and platforms which can be accessed from various countries via an internet connection, in which case it is not always practicable to know where your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed above.
By submitting your personal information to us, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to personal information.
The Privacy Act 1988 requires us to take such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia do not breach the privacy principles contained within the Privacy Act 1988. By providing your consent, under the Privacy Act 1988, we are not required to take such steps as may be reasonable in the circumstances.
If you do not agree to the disclosure of your personal information outside Australia by us, you should (after being informed of the cross border disclosure) notify us in writing that you do not consent. To do this, please contact us via the details set out at the top of this Policy.
Access and correction
Australian Privacy Principle 12 of the Australian Privacy Act 1988 allows you to get access to, and correct, the personal information we hold about you in certain circumstances. A copy of Australian Privacy Principle 12 can be accessed from the website of the Office of the Australian Information Commissioner. If you would like to obtain such access, please contact us on the details set out above.
Please note that before we provide you with access to your personal information we may require sufficient proof of identification. We may also charge a reasonable fee for giving you access to your personal information.
We will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds.
The Haus Group is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access (including SSL certificate encryption of all data when it is transferred to our service providers and limitations on access to personal information within our organisation).
If we do not agree to provide you with access to your personal details or you have a complaint about our information handling procedures, you can contact or lodge a complaint with us using the contact details above.
You also have the right to make a complaint in writing to the Office of the Australian Information Commissioner (www.oaic.gov.au).